Junior Technical Support Assistant (Chinese language)

Kuala Lumpur, Malaysia


  • Monitor and reply to incoming technical support tickets, chats, and frequently asked questions
  • Manage and distribute incoming queries from clients and users
  • Provide customer support by phone
  • Assist with internal departmental workload as needed


  • Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field
  • Strong mathematical understanding
  • High level of computer literacy with excellent knowledge of software for working on the Internet
  • Excellent written and verbal command of both Chinese and English
  • Ability to work effectively as part of a team
  • Availability to work in shifts
  • Strong moral and ethical character
  • Ability to provide clear explanations with sound reasoning
  • Ability to learn fast - the chosen candidate will participate in intensive training and will have to support continuous knowledge updates
  • Great attention to detail

Additional requirements (considered as an advantage):

  • Knowledge of trading platforms and experience in financial markets
  • Prior experience in technical customer support
  • Preference for candidates with a Computer Science degree

Attractive payment conditions and benefits package will be offered to successful candidates. Send us your CV!

申请 Junior Technical Support Assistant (Chinese language)
Kuala Lumpur, Malaysia
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