Privacy and Data Protection Policy sets out the basis which MetaQuotes Software Corp.
(“we”, “us”, or “our”)
may collect, use or otherwise process personal data via our
website www.metaquotes.net ("Website") and all related websites
as specified below, downloadable software, mobile applications including
applications (collectively "Products"), and other services provided by
us and on which a
individuals through written or oral means, such as email, chat or
phone (collectively together with the Website and Products, our
We are committed to safeguarding your personal information that you entrust to us while using our websites and Services, including use of the following:
- www.teamwox.com and other company websites including subdomains
- MetaTrader 4/5 software applications for Windows, iOS and Android.
Personal Data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Restriction of Processing: means the marking of stored personal data with the aim of limiting their processing in the future.
Controller: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor: means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Consent of the Data Subject: means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
1. Collection and use of information
1.1 We generally collect information that:
a) you directly provide us via our websites or upon your request regarding our products or services,
b) we receive from the use of our products and services including but not limited to our websites
1.2 We may collect your personal information through several different sources, including but not limited to:
- Website forms and registrations to software products/applications
- Physical forms
- Over the telephone or email
- Introducing agent
- Existing clients or employees
- Service desk tickets
- Online live assistance and support
- Social media and social networking
- Advertising counters and identifiers on websites
1.3 We may collect and use your personal data for any or all of the following purposes:
obligations under a contract or in the course of or in connection with
our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, assessing queries, requests, applications, complaints, vacancy requests, and feedback;
(d) managing your relationship with us;
(e) sending you marketing information, including but not limited to surveys and questionnaires, about our products or services;
(f) complying with any applicable laws, regulations, codes of practice, guidelines, directives or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(g) any other purposes for which you have provided the information;
(h) transmitting information to any affiliated third parties, including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Europe or no EU jurisdictions, for the aforementioned purposes in this section;
(i) any other incidental business purposes related to or in connection with the above;
(j) update, fix errors, administer and improve the features and functionality of our applications and associated services;
(k) to analyze application performance via collection of statistical data.
The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you or other lawful purposes).
addition to the specific purposes for which
we may process your personal data set out in this Section , we may also
process your personal data where such processing is necessary for
with a legal obligation to which we are subject, or in order to protect
vital interests or the vital interests of another person.
We do not sell, rent, lease or freely distribute our mailing lists to any third party.
When you voluntarily disclose your personal information in your profile, on forums and comment online in forum /chat areas, it becomes publicly available and can be viewed by other users. Forums, chats, and other areas of the community of users of our applications, that are available through our websites and applications, are public. In such areas, you should not disclose any information that can be used to establish your identity or the identity of any other person. We are not responsible for the security and protection of information disclosed by you in such areas.
1.4 Minor's personal information and privacy
We recognize the importance of protecting the information about minors and we do not knowingly collect any personal information from minors under eighteen (18) years of age. Our website and services are directed to persons over eighteen (18) years of age, MetaQuotes Software Corp. accepts no responsibility for any failure to comply with this requirement.
encourage parents and legal guardians to take the appropriate measures to prevent
children under eighteen years of age from viewing at this Website without
the appropriate permission.
In the event we become aware that we have received personal information from a visitor under eighteen (18) years of age, we shall delete as soon as reasonably practicable and not make use of such information.
1.5. Collection of other information
We may collect other non-personal information about the use of our Software Applications, visits to our websites or use of additional services, including links you have clicked, software or information you have downloaded, as well as other actions related to the use of our products or services. We may also collect certain technical information necessary for the operation and update of our products/services and the collection of anonymous statistics on the use of such products/services, along with any error reports about our products.
Cookies are small text files containing a string of numbers
and letters that are placed on your hard disk every time you visit a
certain webpage. These files allow to identify your browser when you
visit the same website again. Cookies can store user settings and other
information. You can set your browser to reject all cookies or to notify
you when you receive a cookie. Please note however that some website
features or services may not function properly without accepting the
receipt of cookies. Any data collected in this manner cannot be used to
individually identify website users. Cookies cannot be used to run
3. Protection of personal data
We endeavor to ensure protection of the
information submitted to us, both during transmission and once we
receive it. We maintain appropriate administrative, technical and
physical safeguards to protect Personal Data against accidental or
unlawful destruction, accidental loss, unauthorized alteration,
unauthorized disclosure or access, misuse, and any other unlawful form
of processing of the Personal Data in our possession. This includes, for
example, firewalls, password protection and other access and
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us.
4. Retention of personal data
We may retain data for different periods of time for
different purposes as required by statute, our legitimate interests or
best business practices. Other statutory obligations, legal processes
and inquiries may also necessitate the retention of certain data.
5. Data Transfers outside the EEA
have global presence with representative offices located to Singapore,
Australia, Turkey, UAE, Pakistan, Thailand and Japan. We may have
processors in different countries around the world and thus your
personal data may be processed, used or transferred outside the EEA. We
ensure that all necessary safeguards and security measures are in place,
as deemed appropriate, under the relevant national, international laws.
6. Changes to this Privacy and Data Protection Policy
6.1 We reserve the right to revise and update this Privacy and Data Protection Policy from time to time in part or in full by publishing the new version on our website.
6.4 We may notify you of changes to this policy by email or through the messaging system on our website.
7. Your Rights
(a) the right to access
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.
(b) the right to rectification
You have the right to request to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
(c) the right to erasure
In some circumstances you have the right to request the erasure of your personal data if established that the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw permission to authorization-based processing; you object to the processing under certain rules of applicable data protection law and if established that the personal data has been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation or for the establishment, exercise or defense of legal claims and for reasons of public interest.
(d) the right to restrict processing
In some circumstances you have the right to restrict the processing of your personal data, for example when you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data and we will only process it for the establishment, exercise or defense of legal claims, for the protection of the rights of another natural or legal person or for reasons of important public interest.
(e) the right to object to processing
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is necessary for the performance of a task carried out in the public interest or in the exercise of any official authority vested in us or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to the processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
(f) the right to data portability
You have the right to obtain the personal information provided to us given that
- the processing is based on authorization; or
- the processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
(g) the right to complain to a supervisory authority
If you consider that the processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
(h) the right to withdraw authorization.
To the extent that the legal basis for our processing of your personal information is authorization, you have the right to withdraw that authorization at any time in which case we may not be able to provide to you some of the features and functionality of our Services. Withdrawal of permission will not affect the lawfulness of processing prior to the withdrawal request.
8. Notification of Breaches
In the event of unauthorized breaches or intrusions into our systems, that may affect you personal data security, we will notify you as soon as it is practically feasible and we will take all necessary measures and actions to avoid future occurrences and similar phenomena.
9. Contact us
If you have questions about this Privacy and Data Protection Policy or the way personal information is processed or used in connection with the use of our Software Applications or websites, please contact us. Your request must include your name and other information needed for the identification, as well as for the full and complete processing of your request.